You can ask at any time, free of charge, for your DigiCoachMe account and the data linked to it to be deleted, whether you are a client or a coach. This page explains how to do it, what is deleted and what is kept.
From the app
- Open the DigiCoachMe app and sign in to your account.
- Tap Profil (Profile), then Paramètres (Settings).
- Tap Supprimer mon compte (Delete my account), then confirm with Oui, supprimer mon compte (Yes, delete my account).
Your account is closed right away: you are signed out and it can no longer be used.
Without the app
You no longer have the app, or you cannot sign in? Send your request with this form, or write to contact@digicoachme.com from your account's email address, with the subject “Account deletion”.
We reply to the account's email address to confirm it is really you, then we delete the account, no later than one month after your request.
Request sent.
We will write to the address you entered to confirm the deletion. It will be carried out no later than one month after your request.
Data that is deleted
- Identity and contact details: last name, first name, email address, phone number, postal address, date of birth.
- Sign-in: access to the account and the link with Google, Apple or Facebook.
- Profile: profile picture and, for coaches, public profile, description, courses offered, diplomas, certifications and supporting documents.
- Messages exchanged in the app.
- Emails: your address is removed from our mailing lists.
This data is erased or anonymised, meaning replaced with values that can no longer identify you, no later than one month after the account is deleted. A coach's profile stops being visible as soon as the account is deleted.
Data that is kept, and for how long
Some data must be kept after deletion, to meet legal obligations or to handle a possible claim:
- Invoices and accounting records (amounts, dates, services): 10 years, as required by the French Commercial Code (article L123-22).
- Booking and payment history, linked to the anonymised account: 5 years after your last interaction, the limitation period for contractual claims.
- Reviews posted about a coach: they remain visible, without your name.
- Email exchanges with our team: no more than 12 months after the last exchange.
- Payment data held by Stripe: our payment provider keeps some data as an independent data controller, for its own legal obligations (anti-money laundering, accounting and tax records). You can exercise your rights directly with Stripe: stripe.com/privacy.
Coaches: the balance of your Stripe Connect account remains yours and is paid out to you, as set out in article 12.3 of the Coach Terms and Conditions of Sale.
Deleting only some of your data
You can also ask for some data to be deleted without closing your account, for example your picture, your phone number or your messages: write to us at contact@digicoachme.com. We handle the request no later than one month after receiving it.
Contact
SAS DigiCoachMe, Chemin des Manufactures, 62800 Liévin, France · contact@digicoachme.com
To learn more about your data and your rights, read our privacy policy. If you disagree with how we handle your request, you can lodge a complaint with the CNIL, the French data protection authority (cnil.fr).